20% OFF essential oil products with code VIBES20 (this week only!)

Returns

RETURNS/EXCHANGES

At this time, all sales for essential oil products are final. You may return any smudge product for a full refund or contact us for an exchange. We appreciate your understanding.

You may cancel any unshipped order for a full refund. 

You may request a 1mL sample size for any essential oil or blend. We also offer sample sizes for our Aura Mists to try before buying any full-size product. You can always contact us with any questions at shop@auraviveusa.com.

DAMAGES/ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We are not responsible for weather-related damages or personal damages.

Please take photos of the damaged item(s) and email them to shop@auraviveusa.com.

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.